Complete employee support across company devices and Microsoft 365, with ongoing management of the environment behind the helpdesk.
Explore Managed IT Support01
Support for hybrid teamsThe same helpdesk follows employees across office, home and client locations.
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One view of the environmentSupported people, devices and Microsoft 365 services are managed as one relationship.
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Clear costs and responsibilitiesKnow the coverage for each employee before the support agreement begins.
IT support in Reading
Consistent support when your people don't all sit in one place.
If your Reading business has employees moving between an office, home and customer sites, baseMSP gives your people one familiar way to request help and gives you clearer oversight of Microsoft 365, supported devices and the issues affecting them.
Microsoft 365-led coverage
Choose support for the employee, the device and the Microsoft 365 environment.
Use one support level across the company or mix the coverage where employees have different licences and device requirements.
Focused support for Microsoft applications, accounts, access and the agreed tenant baseline when company-device support is not required.
Explore Microsoft 365 SupportA managed baseline with the option of round-the-clock security monitoring, specialist investigation, response and monthly reporting.
Explore Microsoft 365 SecurityPersonal support with clear oversight
Employees get direct help without the business losing visibility.
Every request is recorded and followed through by baseMSP. We look at the patterns behind those requests alongside Microsoft 365, device management and your wider roadmap, so recurring problems aren't treated as isolated tickets.
See how we manage the ongoing relationship01
Employees ask for help directlyThe agreed helpdesk is available wherever their working day takes place.
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Requests stay visibleEach issue is recorded, assigned and followed through instead of disappearing into an informal message.
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Progress is reviewed with youAn early three-month review is followed by regular six-month conversations about service and priorities.
Free Microsoft 365 review
Check Microsoft 365 before deciding what needs to change.
We review the licences, configuration and important security settings already in place. The result is a straightforward explanation of the gaps, the available options and which actions are worth prioritising.
ReviewMicrosoft 365 and licensing
Understand the environment, the licences assigned and the capabilities that are or aren't being used.
ExplainSecurity settings and gaps
See what needs attention in language the people making the business decision can use.
PrioritiseNow, later or not required
Separate the immediate priorities from work that can wait or would add little value.
Reading IT support questions
What Reading businesses may want to confirm before getting started.
How can baseMSP support a Reading business from Fleet?
Our helpdesk and Microsoft 365 services are designed to be delivered remotely. Employees receive prompt access to support without waiting for somebody to travel between locations.
Can you support employees working outside our Reading office?
Yes. Supported employees use the same helpdesk from the office, home or another UK location, provided their services and devices are included in the agreed support arrangement.
Will you manage company devices as well as Microsoft 365?
Yes, through Complete IT Support. This combines employee help, supported company-device management and Microsoft 365 tenant support within one service.
Can you take over from an existing Reading IT provider?
Yes. We agree the service and start date, collect the essential information and coordinate the handover with the existing provider where one is in place.
Can you move our business into Microsoft 365?
Yes. We can plan and manage a move of email and agreed business data into Microsoft 365, then put the appropriate support and management in place after the migration.
How often will we review the service after onboarding?
New clients receive an early review after three months. Six-month reviews are then scheduled so support, Microsoft 365 and the agreed technology roadmap remain part of an ongoing conversation.
IT support for Reading businesses
Give every employee one clear route to IT support.
Tell us where your people work, how Microsoft 365 is used and what you expect from a support partner. We'll explain the suitable coverage, the handover and the likely cost.