Help with sending, receiving, shared mailboxes, calendars, Outlook access and common email problems.
Everyday employee support
Help with the Microsoft 365 applications your people use to work.
Your employees explain what they're trying to do or what has stopped working. They don't need to know which Microsoft service is causing it.
Support with Teams access, meetings, calling features and the collaboration spaces your employees use.
Help with cloud files, sharing, access and the Microsoft 365 locations where business information is stored.
Support for the Microsoft 365 applications and cloud services included within each employee's agreed licence.
One place to get help
Employees contact baseMSP directly when Microsoft 365 gets in the way.
Employees can use the helpdesk portal, email or telephone. Their request is recorded, prioritised according to its effect on their work and followed through by the same support process.
Discuss Microsoft 365 SupportWho this package is for
Business Basic and Business Standard
Microsoft 365 Support is available for users with Business Basic or Business Standard. It covers their Microsoft 365 account, applications and cloud services.
Complete IT Support
Business Premium and company devices
Business Premium users require Complete IT Support because their licence includes the services used to manage and secure company devices. Device, operating-system and other agreed IT problems are also covered through Complete IT Support.
Compare Complete IT SupportSupport for your Microsoft 365 tenant
We look after the Microsoft 365 environment behind your users.
Your Microsoft 365 tenant is where accounts, access and the main security settings are controlled. We manage agreed day-to-day changes and help keep its essential setup consistent.
Accounts and access
We add, change and remove accounts through an agreed process, including the Microsoft Entra service behind user sign-ins.
Safer sign-ins
We help maintain multi-factor authentication (MFA) and agreed sign-in controls so access is better protected.
Permissions and shared services
We manage groups, shared mailboxes and access to Microsoft 365 services using the approvals agreed with your business.
Core security baseline
We maintain the agreed essential settings, highlight important gaps and explain when a change or wider security service should be considered.
Straightforward per-user pricing
Microsoft 365 support and mailbox backup for one clear monthly total.
Use this support level for Business Basic and Business Standard users who do not require support for their company device. Complete IT Support can be used for Business Premium users and anyone who also needs device support.
View all pricing and terms12-month agreement
Microsoft 365 Support
£10.15per user
per month
per month
- Microsoft 365 support
- £7.50
- Mailbox backup
- £2.65
- Company device support
- Not included
Flexible monthly support including backup is £12.60 per user. Microsoft licensing and VAT are additional.
Microsoft 365 Support questions
The details businesses usually want to clarify.
Answers about existing environments, eligible licences, tenant management and the boundary with wider IT and security services.
Can baseMSP support the Microsoft 365 environment we already have?
Yes. We establish the current users, licences, services and agreed responsibilities before support begins. Where configuration changes are recommended, they are explained and priced separately first. If you're not yet using Microsoft 365, see how we manage a planned move into Microsoft 365.
Is Office 365 support the same service?
Office 365 is the name many businesses still use for Microsoft's email and applications. The wider service is now Microsoft 365, and this support covers the agreed Microsoft 365 applications, accounts and cloud services.
Which Microsoft 365 licences can use this support package?
Microsoft 365 Support is for Business Basic and Business Standard users. Business Premium users require Complete IT Support so the additional device-management and security services within that licence are properly covered.
What parts of our Microsoft 365 tenant do you manage?
We manage agreed everyday changes to accounts, access, licences, groups and shared services. We also help maintain MFA, agreed sign-in controls and the essential security baseline established for your business.
Does the service cover problems with an employee's laptop?
No. This package covers Microsoft 365 rather than the device itself. Complete IT Support adds help with company devices, the operating system and other agreed day-to-day IT issues.
Does Microsoft 365 Support include 24/7 security monitoring?
No. This service covers everyday support and the agreed tenant baseline. Continuous monitoring and response is available separately through Microsoft 365 Security where it's appropriate.
Specialist help without unnecessary coverage
Give your employees direct access to Microsoft 365 support.
Tell us which Microsoft licences your employees use and how company devices are currently supported. We'll confirm the right coverage and the monthly cost.