Practical help with access, applications, email and the everyday issues that interrupt somebody's work.
Complete IT Support
Your employees get help. You get fewer IT problems to chase.
When email stops working, a laptop causes problems or somebody can't access what they need, they contact baseMSP directly. We take ownership of the request and keep them informed until it's resolved.
The service combines day-to-day support with the ongoing management of company devices and Microsoft 365, giving the business one clear place to go.
What we support
Everyday IT support across the areas your business relies on.
Employees don't need to work out whether an issue belongs to a device, an account or Microsoft 365. They tell us what's happening and we take it from there.
Support for company devices, including day-to-day problems, updates and the settings used to keep them consistent.
Help with Outlook, Teams, OneDrive and SharePoint, plus management of the Microsoft 365 tenant that controls accounts, access and core security settings.
A helpdesk your employees can use
One route into support, with every request followed through.
Employees can raise a request in the way that suits the situation. Every request is recorded, prioritised by its effect on the business and kept visible until it's complete.
See how we work with clientsHelpdesk portalRaise a request, add information and see progress in one place.
EmailSend the details and a support request is created automatically.
TelephoneCall us when the issue is urgent or easier to explain by speaking to somebody.
Support deskMonday-Friday · 09:00-17:30
Devices and Microsoft 365 tenant management
The environment behind your employees is managed as well as supported.
Your Microsoft 365 tenant is where accounts, access and the main security settings are controlled. We keep its agreed setup and your company devices consistent, then use regular reviews to keep the service aligned with the business.
Accounts and access
Joiners, leavers and access changes are handled through an agreed process, including the Microsoft Entra service behind user sign-ins.
Company device standards
Company devices are brought towards a consistent setup that's easier to support, secure and maintain.
Microsoft 365 tenant
Licences, groups, MFA, agreed sign-in controls and the core security baseline are maintained as the business changes.
Regular service reviews
We review the relationship after three months and then every six months so priorities keep moving forward.
Straightforward per-user pricing
Clear support costs, with different coverage where your team needs it.
Complete IT Support is designed for employees who need help with their company device and Microsoft 365. If somebody only needs Microsoft 365 support, the two support levels can be mixed within the same business.
View all pricing and terms12-month agreement
Complete IT Support
£15.00per user
per month
per month
- Microsoft 365 tenant and support
- Included
- Company device support
- Included
- Mailbox backup
- £2.65
Microsoft 365 licensing and VAT are additional. Flexible monthly support is also available.
A managed handover
Switching IT support shouldn't become another project for you to manage.
You complete a couple of straightforward forms about the business and provide the access or contacts we agree. We organise the handover, prepare the helpdesk and show your employees how to get support.
01
You give us the essentialsBusiness contacts, employee information and the access needed to begin.
02
We prepare the serviceHandover, systems, helpdesk access and agreed starting work are coordinated by baseMSP.
03
Your employees know what to doEveryone receives clear guidance on how and when to contact support.
Managed IT Support questions
What businesses want to know before changing support.
Clear answers about using the helpdesk, getting started and what happens once the service is in place.
How do our employees ask baseMSP for help?
Employees can use the helpdesk portal, email or telephone. Each request is recorded and they receive updates through the same support process.
What kinds of everyday IT issues can they raise?
They can contact us about company devices, Microsoft 365 applications, email, accounts, access and other agreed business IT services. Behind the helpdesk, Complete IT Support also includes ongoing management of company devices and the Microsoft 365 tenant.
How does baseMSP learn our existing setup?
We collect the essential business and employee information, arrange access to Microsoft 365 and coordinate the handover with the existing provider where one is in place.
What happens when a new employee joins?
You send the agreed information through the helpdesk. We prepare the account, Microsoft 365 access and supported device requirements included in the request, with any additional costs confirmed first.
Will we still have somebody to discuss wider priorities with?
Yes. Alongside day-to-day support, we hold an initial three-month review and then invite you to a review every six months to discuss the service and the next priorities on your roadmap.
Is support available outside normal working hours?
The baseMSP helpdesk operates Monday to Friday from 09:00 to 17:30, excluding public and bank holidays. Any separate out-of-hours requirement would need to be discussed and agreed in advance.
A clearer support arrangement
Give your employees a direct route to IT support that follows through.
Tell us how support works today and what you need to improve. We'll explain the right starting point, the cost and what happens next.