We help establish what the business needs from its internet service, compare suitable options and coordinate a planned change where required.
Support beyond the core service
One place to discuss the wider IT work your business needs.
Some requirements sit outside day-to-day support but still affect how safely and effectively the business can work. Instead of leaving you to find and manage several unrelated suppliers, baseMSP can assess the requirement and bring the right people together.
We explain what baseMSP will handle, where a specialist is appropriate and who's responsible at each stage. The work, cost and intended result are agreed before anything begins.
Connectivity and networks
Keep your people connected to the services they rely on.
We help plan and coordinate the connection between your employees, locations and cloud services, with the requirement explained in business terms rather than a list of technical specifications.
We can review how an office is connected, identify coverage or capacity problems and scope a network refresh when the existing setup no longer suits the business.
We help protect the connection into the business and provide suitable access for employees who need to work securely away from the office.
Security assurance
Test the areas that continuous monitoring can't assess on its own.
Microsoft 365 Security watches for suspicious activity as it happens. Assurance services answer different questions by checking people, devices, systems or applications at a particular point in time.
OngoingSecurity monitoringWatches covered activity continuously and responds to potential threats.
AssessmentVulnerability assessmentFinds known weaknesses and prioritises what should be addressed.
Controlled testPenetration testingTests whether agreed weaknesses could be used to gain access.
Controlled exercises help employees recognise suspicious messages and show where clearer guidance or additional training would be useful.
A structured assessment identifies known weaknesses, explains their importance and gives you a practical order for addressing them.
An agreed, controlled test goes further by checking whether weaknesses can be used in practice and what that could mean for the business.
IT purchasing and projects
Make planned changes with the right equipment and a clear route forward.
When the business needs something outside the normal support agreement, we define the requirement, confirm the work involved and keep the project moving.
We help choose and source suitable company devices and business equipment, with the specification, price and setup requirements agreed before ordering.
We coordinate the agreed connectivity, equipment and technology changes so employees have what they need when the new location is ready.
For a defined change that falls outside monthly support, we set out the intended result, responsibilities, timescale and one-off cost in writing.
How the work is delivered
Specialist where it matters. Accountable from start to finish.
baseMSP remains the place you start. We establish the requirement and decide whether it's best delivered by our team or with a trusted specialist whose work focuses on that area.
We explain how delivery will work before you approve it. The proposal makes the scope, price, responsibilities and point of contact clear.
- 01
Define the requirementWe establish what needs to change and the result the business expects.
- 02
Choose the delivery routeWe confirm what baseMSP will handle and where specialist input is appropriate.
- 03
Agree the workYou receive the scope, ownership, timescale and cost before anything starts.
Wider IT service questions
What to expect when the requirement sits outside monthly support.
These answers explain how additional work is scoped, purchased and coordinated.
Are wider IT services included in our monthly support?
Only work specifically included in your support agreement is covered by the monthly price. Additional assessments, equipment and projects are scoped separately, with the cost confirmed before you decide.
Can baseMSP help us choose and purchase company devices?
Yes. We can recommend suitable devices and business equipment, provide a quote and explain any setup work required. You approve the specification and cost before anything is ordered.
What's the difference between a vulnerability assessment and penetration testing?
A vulnerability assessment identifies known weaknesses and helps prioritise them. Penetration testing is a controlled exercise that checks whether agreed weaknesses can be used in practice and what access they could provide.
Who carries out specialist security testing?
Where independent specialist testing is appropriate, baseMSP coordinates the work with a trusted provider. We explain who's responsible for each part and remain involved throughout the agreed project.
Can you coordinate the technology for a new office or move?
Yes. We can help plan the connectivity, equipment and agreed technology changes, coordinate the relevant suppliers and work towards the date employees need the location to be ready.
Can we ask about a requirement that isn't listed here?
Yes. Tell us what needs to change and the result you're trying to achieve. We'll explain whether baseMSP can provide it, coordinate a suitable specialist or point you towards a more appropriate route.
Discuss the requirement
Bring the wider IT requirement into one clear plan.
Tell us what's changing or what needs attention. We'll explain whether baseMSP can provide it directly, coordinate the right specialist or include it in a separately scoped project.